1st July 2015
                                                                                                                                                       General terms and conditions for Cresta Gems
Sales:

All new items are covered by a 1 year Guarantee.
Second hand items are guaranteed for 3 months unless otherwise stated at time of purchase.
This covers any manufacturing defect.
This does not cover wear and tear, damage caused by the customer or accidental damage.
Any faulty item must have a valid receipt and be returned to the branch it was purchased from.

Repairs, alterations and handmade items:

All new items made in our workshops are guaranteed for 1 year
This does not cover wear and tear, damage caused by the customer or accidental damage.
All repairs and alterations carried out in our workshops are guaranteed for 1 year. This covers the work carried out, not the item of jewellery.
This does not cover wear and tear, damage caused by the customer or accidental damage.
Special offers, Sales and promotions:
All offers, sales and promotions are individual and cannot be used in conjunction with any other offer or discount.
Individual offers may be subject to further terms and conditions which will be set out in accordance with each offer.

Ear piercing:

All ear piercing is carried out using a Caflon sterile system.
We do not pierce ears using the customers own jewellery

We only pierce the soft tissue part of the ear ( the lobe). we do not do cartlidge piercing.
We do supply cleaning solution and an aftercare leaflet which is the customer’s responsibility to read and follow the instructions.
We do not pierce ears for children under the age of 5 years.
Children under the age of 16 years must be accompanied by a parent or legal guardian, who must give written consent for the piercing.

Savers club:

Savers club is available to customers all year round
Customers with a savers account with Cresta Gems can pay into their account as much or as little as they wish and redeem the balance for goods or repairs at any time.
Account balance is not cash refundable but a credit note can be given if required.         

3-4-2 offer:

With this offer when you buy 2 selected items the 3rd is free. The cheapest item is free. 

                                                                                                                        These terms and conditions may be subject to change. Any changes will only take effect from the date they are updated.

 

 

                                                                                                                                                      All of the above terms and conditions do not affect your statutory rights.